The Definitive Guide to Virtual Agents What You Need to Know Before You Buy Something that you have probably realized in your research is that virtual agents come by a wide variety of names including virtual agent, virtual support agent, virtual assistant, virtual employee assistant, and more. For the purpose of this document, we are…

Winning the New War for Retaining & Attracting Talent The Great Resignation is underway—people are quitting their jobs at record rates. According to the Bureau of Labor Statistics, in April 2021 alone, nearly 4 million Americans left their jobs. It’s the most significant number since records began two decades ago, and 24% higher than pre-pandemic…

Turning Adversity into Advantage Finance Paves the Way for Future Growth It is often in overcoming the greatest struggles that we achieve the greatest growth. This is true for both the human spirit and for businesses. The global response to COVID-19 in 2020 presented some of the biggest challenges businesses had to face in modern…

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