The Results: Huge impact on Customer Service Times & Team Efficiency
The biggest impact of JustCall’s technology is the increased efficiency and the ability to infer and record the context of every customer communication. The investor care team now saves up to 12 hours per week per team member, thanks to JustCall’s seamless integrations with their CRM. These time savings have allowed the team to transition from reactively handling inbound calls to a focus on strategic, effective outbound calls to clients.
“Creating that planned one-on-one interaction helps both parties prepare. When a call comes in, the support person has already looked through the appropriate account and is ready to discuss it. This has changed the way we communicate with customers over the phone,” says Lewallen.