New ways to win in 2023
Customer expectations are rising faster than organizations can keep up with them. And employees have more choices than ever before about where — and how — they work.
Against a backdrop of increasing economic uncertainty and the need to prove ROI, customer experience (CX) leaders need clear focus to stay on track and ahead of the competition.
In 2023, technology and employee experience will play elevated roles in redefining the industry. The growth of innovation in automated business processes, advanced analytics and artificial intelligence (AI)-powered orchestration will reshape the customer experience. Together they’re transformative. And they offer unprecedented simplicity, efficiency and agility.
Based on the latest research, this guide defines the specific capabilities you need to create value for customers, employees and your business in 2023 — and for long-term relevancy and resiliency