ESG Economic Validation ESG completed a quantitative economic analysis to determine how the partnership between Dell Technologies, VMware, and Intel drives economic value for customers. ESG’s Economic Validation process is a proven method for understanding, validating, quantifying, and modeling the economic value propositions of a product or solution. The EV process leverages ESG’s core competencies…
New ways to win in 2023 Customer expectations are rising faster than organizations can keep up with them. And employees have more choices than ever before about where — and how — they work. Against a backdrop of increasing economic uncertainty and the need to prove ROI, customer experience (CX) leaders need clear focus to…
Situationsüberblicky Das Tempo und die Geschwindigkeit des Wandels nehmen zu – ebenso die Businessanforderungen und der globale Wettbewerbsdruck auf IT-Führungskräfte, Anwendungsentwicklungs-, Architektur- sowie Infrastruktur- und Betriebsteams, die versuchen, Geschäftsmodelle zu skalieren, neue Modelle für die Kundenansprache zu schaffen und Innovationen durch die effiziente und effektive Bereitstellung von Business Services zu ermöglichen. Entscheidend für den Erfolg…
The Results: Huge impact on Customer Service Times & Team Efficiency The biggest impact of JustCall’s technology is the increased efficiency and the ability to infer and record the context of every customer communication. The investor care team now saves up to 12 hours per week per team member, thanks to JustCall’s seamless integrations with…
