The changing state of financial services Evolution of banking Over the past decade, changing consumer behavior paired with digital transformation has reshaped the financial services industry. More consumers have shifted from in-person transactions to online or mobile banking. With emerging fintech companies in the market, the closure of brick-and-mortar branches hit a new record in…
The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and reactive aren’t the qualities you need to improve the customer experience. On the contrary, your organization needs to be agile and responsive to a changing…
8 solutions to creating more delightful customer experiences Leveraging data and the cloud to modernize, personalize, and grow Customers expect a flexible and personalized financial services experience that provides digital, seamless, and autonomous interactions with their banks, wealth managers, payment platforms, and insurance companies. To meet these evolving customer expectations, financial institutions need data and…
Top skills and sample courses for financial services learning programs Learners are the most important factor in any professional development solution, and should feel that they’re getting value from time invested in learning. One senior manager with Emirates Global Aluminium (EGA), an industrial company in the UAE that uses the edX platform, explains, “What I…
